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Read most frequent questions
What can I claim for?
There must be a genuine issue with the property’s condition, such as:
– Damp or mold
– Leaks or water damage
– Structural damage or instability
– Electrical or gas safety issues
– Poor ventilation or insulation
– Infestations (e.g., rodents, bed bugs)
Does the landlord need to be notified?
The tenant must have informed the landlord about the disrepair issue, providing them with a reasonable opportunity to address the problem.
The landlord has failed to repair my home, can I claim?
Yes. If, despite being notified, the landlord must have failed to take adequate steps to repair or maintain the property.
The disrepair has caused distress, can I claim?
The tenant must have suffered some form of damage or distress as a result of the disrepair, such as financial loss, physical harm, or emotional distress.
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